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TERMS & CONDITIONS

Terms of Service

These Terms of Service (the “Terms”) are to be observed by DENIM TRADE LTD INC (“we”) and consumers or business clients (“clients”) within the European Union (“you”) who use our services related to the sale, consultation, and related ancillary services for cup products (the “Services”). These Terms clarify the rights, obligations, and responsibilities of both parties in the provision and receipt of the Services, and apply to all service collaborations reached through our official website (tradeindenim.com), business email (business@tradeindenim.com), or other legal channels. By submitting an order, confirming cooperation, or using our Services, the client is deemed to have fully read, understood, and agreed to all contents of these Terms, including any subsequent revisions.

I. Scope of Services

1. Core Services: We provide sales services for cup products, covering various conventional products such as ceramic cups, glass cups, stainless steel insulated cups, plastic cups, and mugs.

2. Supporting Services: These include order consultation, product information explanation, order progress tracking, after-sales repair (subject to warranty conditions), logistics and distribution (see our EU Transport Terms and Conditions), and return and exchange processing (see our EU Return and Exchange Policy).

3. Service Limitations: We only provide the services explicitly listed above and do not include additional derivative services arising from the customer's use of the product (such as product reprocessing, installation in special scenarios, etc.). If the customer requires additional services, they must negotiate separately with us and sign a supplementary agreement.

II. Customer Rights and Obligations

1. Customer Rights:

The right to obtain products and services that conform to our description and industry standards;
The right to know the order progress, product information, and other relevant service details;
The right to apply for returns, exchanges, repairs, or claims, provided that they comply with our return and exchange policy and the terms of this agreement;
The right to receive a timely response and handling for suggestions or complaints regarding our services.

2. Customer Obligations:

Provide true, accurate, and complete order information (including delivery address, contact information, etc.), and promptly notify us of any changes to the information;
Pay for the products and related service fees (such as express fees) in a timely manner as agreed;
Cooperate with us in completing the service process, such as assisting in the acceptance of goods;
Do not use the products or services provided by us for illegal, infringing, or other purposes that harm the legitimate rights and interests of us or third parties.

III

III. Our Rights and Obligations

1. Our Rights:

We have the right to suspend or terminate services if the customer fails to pay fees or provide necessary information as agreed;
Subject to the provisions of these Terms, we have the right to revise the service content and terms according to business adjustments or regulatory requirements;
We have the right to refuse to assume responsibility for losses caused by the customer's own reasons.

2. Our Obligations:

To provide customers with qualified products and services in accordance with these Terms and Conditions and the agreement between both parties, ensuring a transparent and standardized service process;
To respond promptly to customer inquiries, complaints, and service requests, and to provide feedback on processing progress and results within the agreed timeframe;
To strictly protect customers' personal data and business information, and to comply with the General Data Protection Regulation (GDPR) and our EU Privacy Policy;

IV. Service Fees and Payment

1. Fee Composition: Service fees include product price, transportation costs (see the EU Transport Terms and Conditions), and other fees agreed upon by both parties. The specific amount is subject to the order settlement page or the agreement between both parties.

2. Payment Method: Customers must pay through our supported payment channels (such as credit cards, PayPal, bank transfers, etc.). The payment time and method are subject to the order agreement. Failure to pay within the stipulated timeframe will be considered a breach of contract.

3. Fee Adjustment: If the cost increases due to significant fluctuations in raw material prices, adjustments to EU regulations, or temporary changes in customer requirements, we will notify the customer in advance. The fee adjustment will only be made after mutual agreement.

VI. Service Period and Termination

1. Service Period: The regular sales service period begins from the date the order payment is completed and the information is confirmed, and ends upon delivery of the goods and the end of the after-sales guarantee period.

2. Service Termination:

Service may be terminated by mutual agreement;
If the customer violates this agreement and fails to rectify the violation after being notified by us, we have the right to terminate the service, and the fees already collected will not be refunded (except for those caused by our fault);
If the service cannot be continued due to force majeure, both parties may terminate the service, and we will refund the customer for any unused service fees.

VII. Liability for Breach of Contract

1. Customer Breach of Contract: If the customer fails to pay the fees as agreed, a penalty of 0.5% of the overdue amount shall be paid to us for each day of delay; if the service delay or failure is caused by the customer providing incorrect information or failing to cooperate with the service, the customer shall bear the losses and compensate us for any reasonable losses suffered as a result.

2. Our Breach of Contract: If the product or service fails to meet the agreed terms due to our reasons, we shall take remedial measures such as replacement, repair, or refund according to the customer's needs. If this causes losses to the customer, we shall bear corresponding compensation liability, but the compensation amount shall not exceed 20% of the total order amount (except for those caused by force majeure or customer reasons).

VIII. Intellectual Property and Confidentiality

1. Intellectual Property: We own the intellectual property rights to the product design and technical solutions provided. The customer has the right to use the product within a reasonable scope and shall not copy, modify, or infringe upon it without authorization.

2. Confidentiality Obligation: Both parties shall keep confidential the other party's trade secrets, personal information, and non-public information obtained during the service process. The confidentiality obligation shall remain in effect for 3 years after the termination of the service.

IX. Force Majeure and Exemption from Liability

If the performance of this clause is impossible due to force majeure (including but not limited to natural disasters, war, strikes, major adjustments to EU regulations, supply chain disruptions, and epidemic prevention and control measures), neither party shall be liable for breach of contract, but both parties shall promptly notify the other party and provide relevant proof within a reasonable period. After the force majeure event is eliminated, both parties shall promptly negotiate to resume service or handle subsequent matters.

X. Terms Updates and Dispute Resolution

1. Terms Updates: We may update these Terms in accordance with relevant EU regulations or business development needs. The updated terms will be prominently displayed on our website (tradeindenim.com) with the "Last Updated Date," and will take effect from the date of publication. If the update involves changes to the client's core rights, we will notify the client 7 calendar days in advance via business email or the contact information provided by the client.

2. Dispute Resolution: Any dispute arising from these Terms shall first be resolved through friendly negotiation. If negotiation fails, either party has the right to bring litigation in a court with jurisdiction in our location, or submit it to the EU Online Consumer Dispute Resolution (ODR) platform for processing. Dispute resolution shall be governed by relevant EU laws and regulations.

XI. Miscellaneous

For matters not covered in these Terms, please refer to our "EU Transport Terms," "EU Return and Exchange Policy," "EU Privacy Policy," and any supplementary agreements signed by both parties. In case of any conflict between these Terms and the aforementioned documents, these Terms shall prevail (unless otherwise agreed).