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Shipping & Delivery

Terms and Conditions of Shipping

These Terms and Conditions (the “Terms”) apply to all shipping services provided by DENIM TRADE LTD INC (“we”) to consumers or business clients (“customers”) within the European Union (EU) for the delivery of cup products, clearly defining the rights, obligations, and responsibilities of both parties during the transportation of goods. These Terms and Conditions have the same legal effect as the purchase contracts, order terms, and our EU return and exchange policy and privacy policy signed by both parties. In case of any conflict, these Terms and Conditions shall prevail (unless otherwise agreed). By placing an order through our official website (tradeindenim.com), business email (business@tradeindenim.com), or other channels, customers are deemed to have read, understood, and agreed to all contents of these Terms and Conditions.

I. Shipping and Transportation Time

1. Shipping Time: We will initiate the order processing procedure after receiving full payment from the customer (or confirming payment voucher) and verifying that the order information (including delivery address, product specifications, etc.) is correct. The shipping time for regular orders is 5-8 calendar days.

2. Transit Time: After the goods are dispatched from our warehouse, the transit time to the customer's designated delivery address within the EU is 20-30 calendar days. This transit time is a standard estimate and only refers to the transit period of the goods in transit, excluding preparation time, customs clearance waiting time (in cross-border transportation scenarios), and delays caused by force majeure. Transit efficiency may vary between different EU member states and regions; transit time to remote areas may be extended by 3-5 calendar days. We will provide real-time tracking service via the tracking number at the time of shipment.

3. Explanation of Time Delays: If the total transit period (preparation time + transit time) exceeds the above estimate due to our reasons (such as failure to ship on time, incorrect order information, etc.), the customer has the right to request an explanation of the reason for the delay. If the delay exceeds 15 calendar days, the customer may choose to continue waiting or cancel the order. Upon cancellation, we will fully refund the paid payment and shipping fees.

II. Shipping Methods and Service Providers

1. Shipping Methods: We will select appropriate shipping methods based on the logistics conditions of the customer's EU member state/region, including but not limited to international express delivery, postal express lines, and third-party logistics distribution. For large orders, we may use sea or land transportation; the specific shipping method will be confirmed with the customer before shipment.

2. Service Provider Selection: Our partner logistics service providers are all legitimate companies that comply with EU logistics regulations and safety standards, possess EU delivery qualifications, and have a comprehensive logistics tracking system. If the customer has a specific logistics service provider requirement, they must clearly indicate this when placing the order, and the service provider must support our relevant requirements for cargo transportation. Any additional costs incurred will be borne by the customer (unless otherwise agreed by both parties).

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III. Shipping Costs and Payment

1. Cost Calculation: Shipping costs are calculated based on the weight, volume, shipping method, and delivery address of the customer's order. The specific cost amount will be displayed on the order settlement page when the customer places the order, which the customer can clearly view. Customers whose order amount reaches our set free shipping threshold can enjoy free shipping within the EU. The free shipping threshold is subject to the real-time announcement on our official website.

2. Payment Method: Shipping costs must be paid together with the goods payment. Customers can complete payment through the payment channels supported by the order (such as credit card, PayPal, bank transfer, etc.). If the customer chooses a specific logistics service provider or special shipping methods (such as expedited shipping), additional fees will apply, the amount of which will be determined through negotiation between both parties.

3. Fee Adjustment: If shipping costs increase due to customer reasons (such as temporary changes to the delivery address, requests for additional shipping services, etc.), the increased costs will be borne by the customer. We will notify the customer to pay the outstanding fees after confirming the change; otherwise, shipment will be delayed.

IV. Receipt and Acceptance

1. Receipt Notification: After the goods are shipped, we will send a shipping notification via the customer's pre-registered email address or SMS, including the tracking number, logistics service provider's contact information, and a tracking link. The customer can use this link to check the real-time shipping status.

2. Goods Inspection: Upon receiving the goods, customers must immediately check the package's appearance for damage and seal. If any damage, openings, stains, or other abnormalities are found, photos should be taken immediately, and a certificate of abnormality should be requested from the delivery personnel. Customers should also contact us within 24 hours via our business email or official website customer service. Signing for the package (including signing on behalf of someone else) is considered confirmation that the goods are not obviously damaged. If quality issues not caused by transportation are discovered after signing, processing can be applied for according to our EU return and exchange policy.

3. Refusal and Return: If a customer refuses to accept the goods without a valid reason, resulting in a return, the customer will bear the round-trip shipping costs and the risk of damage or loss during the return process. If the customer refuses to accept the goods due to quality issues or reasons attributable to us, we will bear the round-trip shipping costs, and we will arrange for reshipment or process a refund.

V. Customs Clearance and Related Responsibilities (Cross-border Transportation Scenario)

1. Customs Clearance Documents: If goods need to be transported from outside the EU to within the EU, we will be responsible for providing the basic documents required for customs clearance, including commercial invoices, packing lists, and certificates of origin. The client must cooperate by providing relevant personal or corporate documents required for customs clearance (such as consignee identification, import qualification certificates, etc.). If customs clearance is delayed or fails due to the client's failure to provide relevant documents in a timely manner, any additional costs incurred (such as demurrage fees, fines, etc.) will be borne by the client.

2. Customs Duties and Taxes: According to relevant EU customs regulations, goods entering the EU may incur customs duties, value-added tax (VAT), and other related taxes and fees. These taxes and fees will be borne by the client (unless otherwise agreed upon by both parties under a "door-to-door delivery with tax included" clause). The client must pay the relevant taxes and fees in a timely manner as required by EU customs. If goods are detained or returned due to failure to pay taxes on time, the client will bear all losses and costs incurred.

VI. Transfer of Risk for Goods

1. Time of Risk Transfer: After the goods are delivered to the logistics service provider and scanned for acceptance, the risk of damage, loss, or theft of the goods will transfer from us to the customer. If the goods are damaged or lost during transportation, the customer must apply for compensation from the logistics service provider with an anomaly certificate and photos of the damaged goods. We will provide necessary assistance (such as providing order information and shipping documents).

2. Insurance Service: If the customer has a high-value order, they can choose the insurance service when placing the order. The insurance fee is calculated as a certain percentage of the declared value of the goods. If the insured goods are damaged or lost during transportation, compensation will be made according to the insured amount and the actual loss of the goods. The specific compensation standards are subject to the logistics service provider's insurance terms.

VII. Force Majeure and Disclaimer Clauses

We shall not be liable for delays, damages, or non-delivery of goods caused by force majeure events (including but not limited to natural disasters, war, strikes, riots, customs policy adjustments, epidemic prevention and control measures, logistics system failures, etc.), but we must promptly notify customers of the force majeure situation and provide relevant supporting documents. After the force majeure event is resolved, we will arrange for the transportation of goods as soon as possible or negotiate subsequent solutions with customers (such as refunds, reshipment, etc.).

VIII. Terms Updates and Dispute Resolution

1. Terms Updates: We may update these terms in accordance with revisions to EU logistics regulations, adjustments to logistics costs, or business development needs. The updated terms will be published prominently on our official website (tradeindenim.com) and marked with the "Last Update Date," and the updated content will take effect from the date of publication. If the update involves changes to the customer's core rights, we will notify the customer 7 calendar days in advance via business email or the contact information provided by the customer.

2. Dispute Resolution: Any dispute arising out of or relating to these Terms of Transport shall first be settled amicably through negotiation. If such negotiation fails, either party shall have the right to bring suit in a court with jurisdiction in the place where the parties are located, or submit the dispute to the EU Online Dispute Resolution Platform (ODR). The dispute resolution shall be governed by relevant EU laws and regulations.